Shipping policy


  • Please allow 1-3 business days (not including weekends or holidays) for items to ship, excluding preordered items. ITEMS ORDERS DURING BLACK FRIDAY and CYBER MONDAY have a process day of 10-15 business days (not including weekends and holidays)       All orders are shipped via USPS (US Postal Service), Monday through Friday (excluding holidays). A tracking number will be emailed to you once your order is shipped. USA delivery is within 3-5 business days after the order ships. International orders, please allow up to 15-20 business days for your order to arrive after the tracking number is emailed to you. Please also check with your local post office or customs after 10 days as the package may be held there. Longer delays may apply if you did not enter your full and complete shipping address. 
  • If you have made your payment with an e-check through PayPal, your order will not be shipped until the payment has cleared.
  • If you have NOT received a tracking number after 10 business days, please check your junk/spam then email us to inquire about your order. If you have any questions, please contact CustomerService@shopsilhouettes.com Please include your full name and order number for faster service. 
  • Once you have received a tracking number for your order, any issues or concerns regarding the shipment must be handed through the U.S. Postal Service, as the order is now in their possession. You can contact the U.S. Postal Service at www.usps.com, or (800)275-8777.
  • If a shipment is showing as "DELIVERED" with your tracking number, you will need to contact your post office, as that is a delivery issue, and we would not be able to correct a delivery issue. Delivery issues (including damage, theft, and misdeliveries MUST be handed through the U.S. Postal Service.
  • If you have had issues with the postal service, we strongly encourage you to add insurance to your shipments. You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added.
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    •  INTERNATIONAL ORDERS

    Silhouettes Shapewear and Wellness is not responsible for addition shipping and/or customs charges incurred by customer when importing goods. 

    • If package is returned to Silhouettes Shapewear and Wellness due to unpaid charges, we will not issue a refund and reshipment charges will apply. 
    • Once the item is shipped we are unable to make changes to shipping address. In this case, please contact USPS OR UPS  to make any address changes. 
    • If your tracking information states delivered and you believe this to be an error. Please contact your local post office.